Shipping policy

SHIPPING POLICY

At Natures By Me, we aim to make your shopping experience simple, secure, and convenient. Please review our shipping policy before placing your order.

1. ORDER PROCESSING

  • Orders are processed after successful order confirmation.

  • Customers may be contacted by our team to confirm their order and delivery details.

  • Processing time may vary depending on order volume and product availability.

2. DELIVERY TIME

  • Orders are generally delivered within 3–7 working days after dispatch.

  • Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

  • Remote areas may require additional delivery time.

3. SHIPPING CHARGES

  • Applicable shipping charges will be displayed during checkout or communicated at the time of order confirmation.

  • Any promotional free-shipping offer will be subject to its specified terms and conditions.

4. DELIVERY INFORMATION

  • Customers are responsible for providing a complete and accurate name, phone number, and delivery address.

  • Nature’s By Me will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

  • Please ensure that someone is available to receive the parcel at the provided address.

5. PARCEL REFUSAL

  • Customers are requested to accept their parcel at the time of delivery.

  • Refusal of a confirmed parcel may result in additional restrictions on future orders.

  • A refused parcel may also affect eligibility for future purchases or services from Nature’s By Me.

6. DELAYED OR LOST SHIPMENTS

  • Once an order has been dispatched, delivery is handled by the selected courier service.

  • If your parcel is delayed, please contact us so that we can assist in checking the shipment status with the courier.

  • Delivery times are estimates and cannot always be guaranteed.

7. DAMAGED PARCELS

  • If your parcel appears damaged at the time of delivery, please take clear photos/videos and contact us as soon as possible.

  • Any issue will be reviewed and handled according to our Return & Refund Policy.

8. ORDER CANCELLATION

  • Order cancellation requests should be made before the order is dispatched.

  • Once an order has been dispatched, cancellation may no longer be possible.

9. CONTACT US

For questions regarding your order or delivery, please contact Natures By Me through our official contact channels.

Thank you for choosing and trusting Natures By Me. 🌿